SunPower® Complete Confidence Warranty SunPower by Custom Energy


A working solar system is composed of many components that work together to turn sunlight into usable power for your home. When you buy a SunPower® solar system with components that are designed and engineered to work together, you get the confidence of knowing that not only will the system work better together, but also that, should anything go wrong, you have one company, SunPower, backing your entire system - not just a component. If there is an issue, you have just one phone call to make.

While length of coverage is important, it’s even more important to understand the comprehensiveness of the coverage. If something goes wrong with your system, is there one company to contact, or will you have to juggle amongst multiple manufacturer warranties, each of which is responsible for only one component of your system? Can you simply pick up the phone, or are you required to send a request for help to a P. O. Box in a distant location and wait an extended period of time to receive help? Will a representative inspect the system at your home, or will you be expected to ship a faulty component, at your expense? Do you have peace of mind knowing that your system will be fixed at no extra cost to you, or will you be billed for extra charges, such as labor or shipping? These are only some of the considerations that SunPower took into account when creating our industry-leading Complete Confidence Warranty.

No. Other manufacturers, many of which are new to manufacturing solar, are trying to catch up to SunPower’s 30+ years of dedicated solar experience, and to the exceptional terms of our Complete Confidence warranty. Many of them include hidden charges, such as shipping and labor costs, and don’t cover all of the many parts that go into a working solar system – panels, inverters, racking system, monitoring hardware and software. SunPower is the only company who offers one comprehensive product, power, and labor warranty for all components, because we engineered and designed the entire system.

Over time, all solar panels lose a small amount of production, measured by its annual degradation rate. SunPower panels have the lowest degradation rate in the industry, validated by 3rd party testing2 from the National Renewable Energy Laboratory (NREL). This means that a system with SunPower panels can produce more power and we back this with our 25-year Complete Confidence Warranty.

Homeowners should be suspicious of product and power warranties with separate lengths of terms. Product warranty covers defects, and power warranty covers how much power the system is producing. What’s the value of a longer power warranty if the product generating the power breaks but is no longer warranted?

Solar is a technology that requires years of dedication and commitment to refine and perfect. SunPower has been solely focused on solar for over 30 years – it’s been our vision, our mission, and the air we breathe since we were founded in 1985. You may be familiar with other brands because they make your dishwasher, refrigerator, or TV, but probably not because of their solar products. Those familiar with solar products agree that SunPower builds premium solar products and have a reputation for quality, design, and reliability.

No. Hardware is only part of the total cost of getting a home equipped with solar. Other costs that other solar companies don’t include are product shipping, handling/packaging, installation, and other labor costs. SunPower covers all of this, because we know that anything short of end-to-end coverage will result in homeowners unexpectedly having to pay extra hidden costs.

You can contact your SunPower dealer who can handle your claim directly with SunPower for you. You’re also welcome to contact SunPower directly (1-800-SUNPOWER), and we will dispatch a SunPower dealer to help you. You may be asked for a description or pictures to help us better diagnose the issue, but rest assured that we’ll help make sure your system is up and running as soon as possible –at no extra cost to you.

If your SunPower dealer is no longer available, you can always just call SunPower directly (1-800-SunPower), and we will send an installer to help diagnose and resolve your issue. Because the SunPower warranty provides end-to-end coverage, there are no extra hidden costs to get your system up and running again.

PV Panel Warranty Insurance, like any insurance policy, is riddled with fine print, and incorporate confusing details like high deductibles (also known as self-insured retention, SIR), or limits to payouts. In contrast, SunPower is a financially conservative company and maintains one of the largest reserves in the industry with one of the lowest claim rates. Your investment ultimately rests on the underlying quality and reliability of the product itself – choose the better product.

Yes, SunPower’s warranty covers systems that are installed in common beachside locations. We expect and assume that your system is exposed to a reasonable amount of salty water mist and sprays, but does not come in direct contact with large bodies of salt water (e.g., you live on a boat, or if your home experiences a flood).


1 "Fraunhofer PV Durability Initiative for Solar Modules: Part 3". PVTech Power, 2015.
2 NREL Degradation Rate Study 2017

SunPower by Custom Energy is proud to offer the Best Warranty for Solar in Utah.


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Recommended by Family & Friends Every Time

  • Custom Energy - 5 Star Review By Mark Lyons

    Mark Lyons

    google

    Very good experience from initial contact, education on solar, competitive pricing, excellent coordination of professional installation and outstanding follow up! Very happy with system!

  • Custom Energy - 5 Star Review By Steve Kaylor

    Steve Kaylor

    google

    I had a SunPower system (35 panels and 2 batteries) installed by Custom Electrical (Custom Energy). I found them knowledgeable and easy to work with from the project start to finish. The design and install crews did excellent work and took my concerns into account. Their work was completed on time and on budget. I would use them again in the future and I certainly recommend them.

  • Custom Energy - 5 Star Review By ROBERT FOLEY

    ROBERT FOLEY

    google

    We contacted Custom Energy late in the fall hoping that our system could be installed before year end. They worked quickly with the design and permitting process and installation was completed in December. They did a very professional job and everything works like it is supposed to.

  • Custom Energy - 5 Star Review By Jeri Deneen

    Jeri Deneen

    google

    They came by and did the standard entry point spraying and checked for rodents. Very professional, friendly, and quick. They always ask if there is anything I've noticed in between treatments that they should look for and are very happy to check and treat if necessary. Very happy with the service!

  • Custom Energy - 5 Star Review By Sergio Lares

    Sergio Lares

    google

    Professional, fast, and friendly

  • Custom Energy - 5 Star Review By Chris D

    Chris D

    google

    Had a bad experience Edge Pest control but the customer care manager called and resolved my issue. He explained that he would communicate with the employees so that in the future there would be less miscommunication and better service.

  • Custom Energy - 5 Star Review By demi sockwell

    demi sockwell

    google

    The staff has always been prompt and friendly. The last service guy even text me a picture of a large opening that needed to be resealed and offered to fix it that day. It was an area that I normally wouldn’t even looked at and appreciate the extra effort to notify me of a potential problem. I’ve been impressed from the beginning with Edge. In fact, we never buy anything from door to door sales but the sales guy was so knowledgeable & friendly that my husband happily signed up.

  • Custom Energy - 5 Star Review By Pastor Steward

    Pastor Steward

    google

    Kudos to Nathan and Micah.This company is good quality and provides good info and understanding of their policies and procedures. Nathan and Micah came out and did a great job. We will be getting follow up services and hope to have these two guy show up again.

  • Custom Energy - 5 Star Review By Lori Johnson

    Lori Johnson

    google

    A great experience! Social Distancing. Very friendly and knowledgeable! Great Experience!!! Thank you for all you do! I HIGHLY RECOMMEND THIS PEST CONTROL COMPANY!!!!

  • Custom Energy - 5 Star Review By D Bee

    D Bee

    google

    Quick, attentive response to inquiry. Next day service. Professional, congenial representative visited and performed the spray!

  • Custom Energy - 5 Star Review By David Bell

    David Bell

    google

    Graham was great... very thorough, nice, professional... thank you Graham!!!

  • Custom Energy - 5 Star Review By James McKee

    James McKee

    google

    I have been a customer since March 2020 and am proud to say that I appreciate and value the services provided by Edge. I have peace of mind knowing my kids and pets are safe from a variety of pests that we inherited with our new home. Their product is one of a kind however, the technicians are what really make this company stand out to me. Each technician I’ve encountered always has a vast knowledge about Edge’s products, they do a great job explaining them to you, and are happy to share their firsthand experiences in dealing with these pests directly. Graham is my regular technician and he is awesome! Not only do I trust him but I can also depend on him to answer my questions and make recommendations. If I ever have a problem or need additional services he is only a text away and is always professional and timely with his responses. He is also very courteous and not pushy when he informs me about new products and services offered by Edge. I would definitely recommend Edge’s services to anyone looking for A+ pest control solutions with technicians that will exceed your expectations. Thank you Edge!

  • Custom Energy - 5 Star Review By Brett McCann

    Brett McCann

    google

    Tyler was great, reached out before to let me know when he’d be there and asked what needed to be attended to. Let me know when he was finished and what all he had done. 5-Star service

  • Custom Energy - 5 Star Review By Eric Johnson

    Eric Johnson

    google

    Love the service, Tyler was very professional, knowledgeable and just a nice guy! Went above and beyond what I expected!

  • Custom Energy - 5 Star Review By Rebekah Kasmerski

    Rebekah Kasmerski

    google

    Polite professional

  • Custom Energy - 5 Star Review By Michael Willey

    Michael Willey

    google

    This was for a follow up...great service, and knowledgeable and friendly staff...these guys are great

  • Custom Energy - 5 Star Review By Marie Smith

    Marie Smith

    google

    The service technicians are professional and knowledgeable. They always contact us to let us know when they will be arriving at our home to perform any service.

  • Custom Energy - 5 Star Review By Sharaf Ahmed

    Sharaf Ahmed

    google

    Got Edge peat control to help me with grain beettle issue. First service was ok. I called in 2 weeks since it wasn't going down, they were responsive and sent someone the next day. Beetles started going down after that. Then after 1 month, they came again and Graham sprayed the house thoroughly. Very happy with Graham. Wish he came the other times too. He was very professional and took care of outside the house as well. We haven't seen ants or other bugs that we seen last summer. Beetle problem went down a lot and hoping with another spray, we should be able to kill them all. Update 11/13: Still having issues but a manager took over my account and has been actively working on to get rid of my beettles issue. Very happy with their service. I understand that bug issues are a process to eliminate but Edge is working hard to get my house beettles free.

  • Custom Energy - 5 Star Review By Tamara Hendrix

    Tamara Hendrix

    google

    Nice, professional, and explained everything. Showed me problem areas I didnt know I had. I am very happy with the service.

  • Custom Energy - 5 Star Review By Pia Lucero

    Pia Lucero

    google

    They were in neighborhood servicing others so I spoke with rep and had them Do my service and signed up. Can not advise if great year as pest control will know better in month. The staff was friendly .